Return Policy

Last Updated: May 19, 2026

At SmartWhip Dubai, customer satisfaction is important to us. Because of the nature of our products, we do not accept general change-of-mind returns once an order has been delivered. However, we do assist with damaged, defective, or incorrect items.

1. Eligible Return Cases

You may request a return, replacement, or refund review if:

• You received the wrong product.
• The item arrived visibly damaged.
• The item is defective or unusable on arrival.
• Your order is incomplete and confirmed missing by our team.

2. Non-Returnable Cases

We do not accept returns or refunds in the following situations:

• Change of mind after delivery.
• Items that have been used, tampered with, or not stored properly.
• Requests submitted after the reporting window.
• Issues caused by misuse or handling outside intended culinary use.

3. Reporting Window

Please report any issue within 24 hours of delivery. To help us resolve the matter quickly, include:

• Your name and order details.
• A short explanation of the issue.
• Clear photos of the product, packaging, and label when applicable.

4. Review and Resolution

Once we receive your request, our team will review the details and may offer one of the following resolutions:

• Replacement of the affected item.
• Partial refund for the affected item.
• Full refund where appropriate.
• Store credit or another agreed solution.

Resolution type depends on stock availability, order condition, and issue verification.

5. Refund Processing

Approved refunds are processed using the original payment method where possible. Processing times may vary depending on your payment provider or bank.

6. Contact for Return Requests

For return or refund support, please contact us through our website contact details or WhatsApp support as soon as possible after receiving your order.

7. Policy Updates

We may update this Return Policy from time to time to reflect operational or legal changes. The latest version will always be available on this page.